Processing time is usually 1-5 business days (M-F). During high volume times, it can take up to 14 business days. If your order is going to take more than 14 business days, we will email you so that you are aware of the delay. Business days are Monday through Friday and excludes holidays that fall during business days. If the USPS does not run, that day is considered a holiday.
US shipping time is generally 2-5 business days however, once it is in the post office’s hands, we are unable to determine an arrival time.
Once your package is in the care of the USPS, we cannot be responsible for lost or stolen packages. In the event that the USPS states that your package has been delivered to you yet you did not receive it, YOU MUST CONTACT YOUR LOCAL POST OFFICE within 24 hours of said delivery. Please understand that we cannot refund you for a package that shows it was delivered to you according to tracking. It is your responsibility to follow up to locate your package. If necessary, you will need to file a lost package claim. We cannot do this for you. Once an open claim has been filed, please provide us with the claim number. Sometimes it is necessary to wait up to 30 days for a claim to be resolved. We will do everything in our power to help you with the recovery process but ultimately it is your responsibility to follow through with your local post office for the resolvement of the missing package.
Please make sure you have the correct shipping address when you check out. If your order has been shipped prior to your contacting us due to an address change, we cannot be held responsible for your order. It is your responsibility to make sure all your information is correct. If your package is returned due to incorrect information supplied to us, we will not refund shipping costs. Your order can be reshipped at buyer’s expense or the order can be refunded minus shipping costs.
All polishes are individually bubble wrapped and sealed in a bubble padded envelopes or boxes if the weight exceeds First Class weight limits.
We can no longer guarantee to refund shipping charges for multiple orders, however; they will be combined for your convenience (with the difference refunded) if we notice them before they are shipped. Please make sure that you are satisfied with your purchase before checking out.
Top Shelf Lacquer ships out of Milford (Cincinnati), OH
*Shipping costs subject to change without notice.